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Having Trouble With Tack Editor - Hunt and Jump 2 - Forum
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Having Trouble With Tack Editor
  • horsey2horsey2
    Hey all,
    I have been away for a short while, I have come back & found that my favourite stud's tack is a bit off fit wise, so I tried to access the tack editor & it came up with the error message "Unable to auto-detect a suitable renderer.", I thought it was just for that specific horse but I have tried to go into the tack editor for some of my other horses & the same message comes up.

    Photo of original horse for reference
    image
    1g ChPrlDSnfKpSwm Gift

    Any insight for what I am doing wrong?
    Thanks!!
  • AmmitAmmit
    Until recently if you added a mane and tail to a non national BC the game would just ignore it and it would not show. Now you can change the manes and tails of all BCs so the manes and tails you added are showing now. So the tack you added before is now showing up.

    I logged into your account and had no issues access the tack editor. (I reset his mane and tail for you)

    It sounds like you have an issue going on with your browser. "Unable to auto-detect a suitable renderer." Is an error PIXI, the javascript library that runs our tack editor, can throw for a wide number of reasons. Normally because the browser has been set up in such a way that it blocks key browser features needed for javascript to run properly. That is not something we can fix for you.

    Try a different browser or a different device first. Could also be a firewall issue. Could be because you have hardware acceleration disabled.
    Need to contact me? Read this first. Only send me a PM for PayPal issues or if I ask you to. Otherwise, make a forum post. You will get a better faster answer by making a post.

    I sometimes get busy and miss things. If your private message, question, etc. gets missed please ping me so I can follow up with you. I am also always happy to explain or clarify. (HAJ does not have a customer service email, please send me a forum message! )


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